More Cuts: United’s Polaris Service Is Increasingly “On Demand”

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The rollout of United Polaris has been rocky, to put it mildly. The airline started rolling out their new international premium cabin experience in December 2016, though the execution has left a lot to be desired:

— In the 16 months since United has introduced Polaris, they’ve opened a single Polaris Lounge, and it will be several more months until the next Polaris Lounge opens; as a point of comparison, American has opened four Flagship Lounges in about six months
— So far United has reconfigured a grand total of five planes with Polaris seats, in addition to the 14 Boeing 777-300ERs that were delivered with these seats; not a single 777-200 or 787 has been reconfigured with Polaris seats
— As if that’s not bad enough, United has been slowly chipping away at the Polaris soft product