My Predictions About Marriott’s New Platinum Suite Upgrade Benefit

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Just under a week ago, the details of Marriott’s new loyalty program were revealed. Prior to this announcement, one of the biggest questions that both Marriott and Starwood loyalists had was whether the new program would offer suite upgrades as a benefit:

— At Starwood Preferred Guest, Platinum members are entitled to be upgraded to the best available room, including standard suites
— At Marriott Rewards, Platinum members are entitled to be upgraded, and that upgrade may include standard suites

That’s a subtle but important distinction. At Starwood you’re “entitled” to a suite upgrade subject to availability, while with Marriott you can be upgraded to a suite at the hotel’s discretion. In other words, with Marriott a hotel can upgrade you to a suite if they want to, but they can also upgrade you to another type of room if they want to.