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IHG initially announced that they were purchasing Kimpton Hotels & Restaurants back in 2014, but up until this year the brands continued to operate separately. Earlier this year the Kimpton Karma Rewards program was integrated into the IHG Rewards Club program.
Understandably, many people were concerned that IHG’s takeover of Kimpton would mean that the brand would lose what makes it special. Kimpton has always been known for how well they take care of their guests, and that even though they had several dozen hotels, their properties always felt boutique.
The good news is that for the most part I think Kimptons haven’t changed too much, and now it’s nice to see the return of what was a very cool Kimpton feature. For years Kimpton has seasonally had a “secret social password” that you can provide at check-in to get a special surprise. This password was typically available through social media channels, so it was a way for Kimpton to engage with guests in a different way.
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