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Most airlines have a policy against recording employees, and in some cases we’ve even seen airline workers call the cops on passengers over their recording. That being said, it still happens sometimes, especially when things go crazy.
Now WestJet is under fire for specifically encouraging passengers to record employees. WestJet’s intent wasn’t bad here, though it seems they didn’t think through the implications of this, and how it would come across to employees.
Specifically, CBC News talks about a tactic that WestJet was using to solicit feedback. They asked select frequent flyers to record in-flight service aboard WestJet and also on some of their rivals, in the form of pictures and videos, which they wanted them to upload through an app. This was only something that was done with a small test group.
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